💖 Dream November Offer 💖
Just a £99 deposit secures your dress – nothing else to pay until February!
Offer expires in
Busy Selling for Prom 2024!
To book an appointment with us, you must pre-book through our booking line: 01522 793777
Our NEW RCR EXCLUSIVES Collection 2024 is available in store & selling fast! No other shops in the UK sell this Collection. This is the ULTIMATE UK-WIDE dress Exclusivity Guarantee.
Open 7 days a week with late nights until 9pm. You MUST pre-book.
All Prom bookings MUST BE ACCOMPANIED by a parent/parents to their appointment. If only a sister, boyfriend or friend comes with them, they will not be allowed to commence the appointment without a parent present.
For group bookings, all children under 18 attending MUST BE ACCOMPANIED by at least 1 PARENT FOR EACH GIRL.
Please note: This WILL BE CHECKED at reception before the scheduled appointment begins.
Our Price Promise
We can beat any UK published price. If you have purchased your dress from us, and in the unlikely event that you find it cheaper elsewhere, we are happy to refund the difference plus 5% cheaper!
You would need to demonstrate that the price is a UK published price and a UK website, that the exact style code, size and colour is in stock on that said website and you would have to notify us within 7 days of your purchase via our email firstname.lastname@example.org.
We cannot price match after this 7-day period.
If you would like us to price match prior to your purchase, we can do this also! Just bring in the above information that demonstrates the style code is being sold within the UK from a UK website, that the item is in stock in the exact size and colour on the said website and we will price match and offer a further reduction of 5%!
You can bring this information into our showrooms and we can validate your information for you during your appointment too.
Our Prom/Event Promise
We won’t sell the same style code to someone attending the same prom/event as you, not even in a different colour – even if the dress comes in up to 28 colours, our aim remains the same.
Many retailers are unable to uphold this commitment since they do not stock the range of dresses that we’re able to.
We cannot guarantee, however, that another individual will not purchase the same dress from another retailer, and we cannot be held responsible if this is the case – no retailer can give you this guarantee.
In the unlikely event that this occurs, we will not be able to refund or exchange your purchase.
Ways To Pay
Please note that we do not keep any cash on site, therefore we take CARD PAYMENTS ONLY.
Layaway – Payment Plans
Our payment plans are there to help you afford your purchase
or in the case of prom, purchase it early to avoid anyone else purchasing it
Normally a non-refundable deposit between 25-50% (product
value dependent) is required to reserve your dress or allow us to specially
order you one in from our various worldwide suppliers.
However, if this is still not affordable for you just speak
to us and we will help you wherever we can. We can then put together a payment
plan and document it.
All deposits are non-refundable. This is all noted on your terms & conditions which you also sign & agree to.
Ultimately the dress size choice is that of our customer. We can give guidance but our staff cannot be held responsible should a dress be too large or too small, and in this event we cannot refund or exchange.
We have a team of seamstresses who can assist with any alterations that you may require. Not all of these are on site and the booking process of these will be explained to you.
Our returns policy is noted clearly in store and on all your receipt paperwork.
Our appointment service gives you ample time to ensure that you have the opportunity and time to try on a range of dresses with no obligation to order or purchase unless you choose to.
In the unlikely event that you change your mind, or no longer require your purchase, unfortunately this is through no fault of our own and refunds or exchanges cannot be made.
These are available from £20 and can be used on purchases. They can also be purchased by phone and gift wrapped and sent directly to the recipient on your behalf.
If you can’t make it to our glamorous showrooms, then you can always order your dream outfit, pay for it by phone in full and we will post it to you – we send orders worldwide daily.
Confirm the details that you require from our Website then please contact our Customer Service Team who will be able to confirm next steps.
REMEMBER – you can still take advantage of our exclusivity policy and layaway service if ordering by Mail Order!