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Job Description

A new & exciting senior role for a dynamic, solution driven leader who has the ability to work in a fast-paced, market-leading company in the dress industry.

To shine in this role, you need to be able to deliver the following:

• Thrive under pressure, achieving top results whilst inspiring your committed team to do the same.
• Be an exceptionally strong and clear communicator, who is not fazed when delivering communications to large groups of customers & staff.
• You must be a problem solver on a daily basis.
• You will be a keyholder for our retail premises, which also incorporates problem solving & call-outs.
• You must demonstrate strong leadership skills with daily KPI standards met.
• You must be highly organised with a meticulous approach to detail.
• Your performance will be monitored against a set of personal and company KPIs, which will also link into an attractive and achievable bonus scheme.
  • To apply you must have proven staff management experience, gained within a retail, hospitality, sales, or leisure background, proven sales experience & exceptional customer service.

COMPANY OVERVIEW

Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue 8 minutes from Lincoln City Centre, winners of New Business of the Year, the Women in Business Awards, and Prom Queen on Channel 5.

With our current Prom season well underway and the company continuing to expand at a rapid rate, we are searching for exciting new talent. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

Our team are well rewarded and valued for the results that they achieve, with excellent rates of pay and staff benefits.

KEY RESPONSIBILITIES

Staff Management

• You must be able to proactively & continually evaluate an ever-evolving daily workload list comprising lots of daily tasks, managing a team of up to 9 individuals across varying shift times. You will be accountable for your team’s performance, their daily workload outputs on a shift, and individual and company KPI performance.
• You will be responsible for daily staff briefings, creating and deploying staff workload plans, continually completing staff checkbacks and ensuring all tasks are completed with no stone unturned – being dynamic is key to this role.
• You will be our ambassador to providing first class service to our customers.
• You must be an exceptionally clear and confident communicator.

Shop Floor Management

• On your shift, you will be responsible for managing our retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend.
• You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable and confident when addressing large groups. You will also be a natural salesperson.
• You will own the efficient opening/closing of the site and you will be a key holder, taking ownership of and solving any problems during a shift.

Customer Service/Operations

• This department is very task orientated – attention to detail and checkbacks across your team are critical.
• Overseeing the team dispatching orders & the goods-in process.
• Ensuring that staff deal with customers correctly and that calls are answered efficiently & correctly.
• Must be dynamic in your approach to workload, delivering both your personal and your team’s deadlines.

Sales

• You must have the ability to sell and be charismatic & fun with customers, delivering the WOW Red Carpet Ready experience that we are famous for.
• You will be positively remembered by our customers – Red Carpet Ready is all about personality.
• You will need the ability to communicate effectively, motivate your team, hit sales targets and advise staff of all company changes to products or processes.

IT

• You must be fully computer literate and be able to create professionally-presented documentation as you will be tasked with producing staff training manuals, user guides, project plans and processes, and other key documentation.

Staff Training & Recruitment

• You will be responsible for your team’s recruitment, selection, assessments & training.

PACKAGE OVERVIEW & WORKING HOURS

• Salary – c. £30,000 pa + bonus scheme.
• Full-Time – 40 hours per week (minimum 30 in low season and up to 55 in Peak)

• • The nature of our successful peak business means:
    • Summer months: relaxed hours, chance to take extended holiday.
    • Winter months: deliver a high turnover over a short period of time.
  • You will be required to work the following school holidays: October half term, February half term and Easter half term.

ADDITIONAL BENEFITS

• An achievable bonus scheme.
• “Employees Care Package”.
• 40% Staff Discount & 20% Family discount, Contributory Pension scheme, twice yearly themed staff parties, Staff Thank you rewards & events, Star of the month awards, valued Staff awards, half a day holiday for your little one’s first day at school, extended hours holiday in the summer months.

LOCATION

This role is based at our Shopping Venue & HQ – Branston, Lincoln.

HOW TO APPLY?

Please email your application through to [email protected]. Applications must include a CV and cover letter clearly demonstrating why you would be perfect for the job role. Please ensure that staff management and sales experience is listed with examples as this is a fundamental requirement of the role. Ensure that you have clearly understood the position, working hours and shift patterns etc.

Application Deadline: 25^th May 2022.

We have extended this deadline by an additional week to give applicants more time to apply to this role.

NEXT STEPS

We will contact you to discuss your application further.

If you have not heard from us by the 1st of June, then unfortunately you have been unsuccessful.

Job description

A new & exciting position has arisen due to our ongoing expansion and success. We are looking to appoint an ambitious individual who will add value and energy to our team.  You will be a dynamic leader who has the ability to work in a fast-paced, market-leading company in the dress industry.

This role encompasses staff management, you will be the central point of workload planning, delegating & meeting all deadline requirements across several departments which you will oversee including different shifts across our retail function, as those working hours cover from 900am-10pm.

The Operations Manager will hand over workload to weekend and evening shifts and ensure workload checkbacks are fed back to the day shift and ensure processes are being met, efficient working and deadline completion are all being met or planned in and delivered on time across the team. You will be responsible for the workload flow to and from the CEO and ensure it is fed back down to staff and recorded.

This is a full-time role, Monday to Friday, working within a peak season business that operates extensive hours across Monday to Sunday til 9pm.

You must thrive on a very busy demanding workload with curve balls coming through every day.  You need to be a person that ‘gets things done’ in full, on time and ‘makes things happen’ across the company and externally. Essentially, we are looking for someone super dynamic, that solves problems and be advanced on all computer packages and can become our CEOs ‘right arm’.  This role is not for the faint hearted – it needs someone who is a slick & quick operator. 

To shine in this role, you need to be able to deliver the following:

• You must be highly organised with a meticulous approach to detail.
• You must have proven staff management experience, within a retail, hospitality, sales, or leisure background & exceptional customer service.
• You must thrive working under pressure during our peak season.
• Be a strong and clear communicator, who is not fazed when delivering communications & briefings to staff.
• You must be a problem solver on a daily basis.
• You must demonstrate strong leadership skills.
• Your performance will be monitored against a set of personal and company KPIs, which will also link into an attractive and achievable bonus scheme.
• You must have the ability to create and maintain processes and consistency across your team working to deadlines to thrive.

COMPANY OVERVIEW

Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre, winners of New Business of the Year, the Women in Business Awards, and Prom Queen on Channel 5.

With our current Prom season well underway and the company continuing to expand at a rapid rate, we are searching for exciting new talent. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

Our team are well rewarded and valued for the results that they achieve, with excellent rates of pay and staff benefits.

KEY RESPONSIBILITIES

 Customer Service & Operations

• Creating workload plans across your department, at peak season there are 100s of tasks that will need fulfilment – you will be the person to ensure deadlines met by the team.
• You will oversee courier dispatches.
• You will ensure that staff deal with customers correctly and that calls are answered efficiently & correctly.
• You will be dynamic in your approach to workload, delivering both your personal and your team’s deadlines, attention to detail and checkbacks across your team are critical.
• Staff recruitment and training ensuring that our high standards are rolled out consistently.

 Site Maintenance

• You will own H&S for the site including problem solving ie payment machines, phone system, broadband, general site maintenance etc.

Goods In

• Allocating customer orders and dispatches and ensuring efficiency & organisation across the team. Ensuring order accuracy & reconciling against invoice – attention to detail is essential.

 Company Ordering & Retail Action Plan

• You will be the central ordering point for the company & Staff ordering requests collation, coordination, and gatekeeping.
• Weekly ordering checks & Invoice reconciliation

 Staff Management

• Own all administration of HR & the co-ordination of everything HR related.
• All new starter paperwork, H&S inductions, Assisting with training plans, training nights, commission structures and staff incentive documentation. Including records and leavers paperwork.
• You must be able to evaluate an ever-evolving daily workload & be responsible for daily staff briefings.
• Create and deploy staff workload plans, complete staff checkbacks and ensuring all tasks are completed on time.
• You must be an exceptionally clear and confident communicator.

 IT

• You must be fully computer literate and be able to create professionally presented documentation as you will be tasked with producing staff training manuals, user guides, project plans and processes, and other key documentation.
• Recording —Create and maintain consistency across the team and working to deadlines

 Staff Training & Recruitment

• You will be responsible for organising and delivering your team’s recruitment, selection process, assessments & deliver efficient & accurate training.

Project & Business Development Research

• For the right individual they will get the opportunity to join in across all areas of the business and be involved in business development, projects & events.

IDEAL CANDIDATE / EXPERIENCE

• We are looking for the Shining star to join our team who wants ownership, is driven, energetic & dynamic.
• Highly efficient at using word, excel, email & IT savvy to a high standard.
• If you have experience as a Project Manager, Operations Manager, Executive Assistant or Office Manager then this job is for you.
• A strong communicator, high attention to detail & Pro-active individual.
• Strong character, Resilient, Assertive and efficient.
• Highly organised and dynamic.
• You will have management experience in a retail, hospitality, sales, or leisure background.
• You will have passion and energy to inspire, lead and develop the Red Carpet Ready Team.
• Someone who is not fazed by pressure & a fast paced environment.

PACKAGE OVERVIEW & WORKING HOURS

• Salary –c. £30,000 including bonus scheme.
• Full-Time – 40 hours per across Monday to Friday daytimes, with the odd Saturday in Peak Season

ADDITIONAL BENEFITS

• An achievable bonus scheme.
• “Employees Care Package”.

40% Staff Discount & 20% Family discount, Contributory Pension scheme, twice yearly themed staff parties, Staff Thank you rewards & events, Star of the month awards, valued Staff awards, half a day holiday for your little one’s first day at school, extended hours holiday in the summer months

LOCATION

This role is based at our Shopping Venue & HQ – Branston, Lincoln.

 HOW TO APPLY?

Please email your application through to [email protected]. Applications must include a CV and cover letter clearly demonstrating why you would be perfect for the job role. Please ensure that staff management & workload organisation is listed with examples as this is a fundamental requirement of the role. Ensure that you have clearly understood the position & working hours.

Application Deadline: 25th May 2022.

NEXT STEPS

We will contact you to discuss your application further.

• If you have not heard from us by the 1st of June, then unfortunately you have been unsuccessful.

Role Overview

The role is essentially to be the right arm to a very successful female entrepreneur who is the CEO & Founder. The key to this role is finding an individual who is highly organised, dynamic, sharp, a clear and direct communicator. You will thrive on being given the opportunity to get involved across all areas of her personal and business matters.

A key to this role is to represent and make sure things happen on the CEO’s behalf. The core priority is that personal needs & business/organisation needs are fulfilled.

You will need to be highly organised and have the ability to work to short deadlines and have excellent attention to detail. The CEO does not work 9-5 so flexibility working remotely as and when required from home is also a requirement.

This role is full time and can be split between Office and Remotely for the right candidate. As long as the workload is completed efficiently the hours worked can be flexed to suit the individual to some degree.

To shine in this role, you need to be able to deliver the following:

• You must be highly organised with a meticulous approach to detail.
• You must be dynamic & thrive working under pressure.
• Be a strong and clear communicator.
• You need to be a slick & quick operator.
• You need to be a person that ‘gets things done’ in full & on time.

RESPONSIBILITIES

You must be fully IT literate and Tech savvy. You will be involved in all areas of the business; it is a very varied & interesting role. You will, ensure outputs across the business & team are being delivered, arrange staff & company events. Your input will be valued, and you will be a spokesperson within the business on the CEO’s behalf.

Full provision of high-level executive support including coordination & completion of Office Administration, timely preparation of documents, preparing reports for meetings, internal and external communication across the business and coordinating overseas travel.

Manage professional and personal scheduling for the CEO including travel, client management and company logistics where applicable.

You will need a professional and positive attitude and be able to progress multiple activities to strict deadlines, have an attention to detail and strong organisational and time management skills.

You will be involved in Project & Event Management assisting the CEO with research and following through & completing actions.

TYPE OF PERSON WE ARE LOOKING FOR

You will be the first port of call for representing the CEO where you will help co-ordinate the wide variety of demands placed upon from the CEO. The key requirements are:

• Excellent organisational and time management skills and the ability to coordinate multiple projects at once.
• Excellent verbal and written communication skills
• Assertive, Pro-active and efficient
• Tenacious and works well under Pressure
• Understands the importance of attention to detail
• Ability to use Microsoft Office in particular Excel and Word
• Flexible team player willing to go that extra mile; adaptable and enjoys a challenge
• Full UK Driving Licence

COMPANY OVERVIEW

Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre, winners of New Business of the Year, the Women in Business Awards, and Prom Queen on Channel 5.

With Prom season well underway and the company continuing to expand at a rapid rate, we are searching for exciting new talent. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

WHAT ARE THE HOURS?

• The workload is ever changing, and the candidate must be happy to liaise and support her as needed as she is not a 9-5 individual.
• For the perfect candidate the hours can be flexible and set to work for the individual.

PAY PACKAGE

• Hours: 40 hours per week
• Pay: c. £30,000 pa
• Based at Red Carpet Ready near Lincoln (but some of the workload can be done remotely from home for example) although continual updates and communication is required.
• Staff Discounts/Staff Days Out.
• We are a fun, friendly team to work with – work hard, play hard ethic!

INTERESTED? APPLY NOW!

Please follow these Guidelines carefully-

• Apply now to [email protected] with your CV and a covering letter.
• The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job, including what interests you about Red Carpet Ready and the role.
• Please also include any extra Skill Sets that you have, i.e., Marketing, Graphics, Photoshop App etc.

CLOSING DATE:

• Applications to be received by 25^th May
• Successful candidates will receive a 10min Face time call
• If you have not been contacted by the 3rd June then unfortunately your application has not been successful.

• Part time role – 20 hours per week over the course of a 3-month graduate placement.
• You must have graduated from the University of Lincoln within the past 3 years.

Role Overview:

This is an exciting new opportunity for a creative and dynamic individual to join our ever-expanding team. You will work closely with our Marketing & Projects Team and provide support for all things marketing-related within the business, helping to deliver tasks from the birth of an idea through to completion.

You must be proactive, confident, and capable across all skillsets listed below, whilst demonstrating an ability to contribute original ideas which you can execute as part of the Marketing & Projects Team or independently to achieve results.

A significant proportion of the role will be related to the management of our company website, therefore knowledge of WordPress or a similar content management system is desirable. You will be expected to produce creative content across all avenues of the business, both online and in-store, so you should be competent with Adobe Photoshop, Premiere Pro, or a similar editing software for images and videos.

You will be responsible for supporting the Marketing & Projects Team to maximise our brand exposure and devise creative ideas that drive footfall and brand awareness. You will also have the opportunity to take the lead in website and company development projects, where you will have the chance to take ownership and help deliver these through to completion. We are a results-driven company and this is a results-driven role – you will be expected to demonstrate your results. You must thrive from a high volume and varied workload. Independence and organisation is essential as you will be working on a number of projects at once.

Key Responsibilities

• Management of the Company Website
  • Help to manage the day-to-day functionality of our website, including but not limited to:
    • Aesthetics; design work, web development
    • Administration; uploading and amending products, adding and amending current vacancies
    • Creation; blog posts, web pages
    • SEO: meta descriptions, image alt text.
  • Contribute to development plans for future website projects.
  • Communicate with third parties to ensure targets are delivered accurately and deadlines are met, and to support the delivery of development plans.
  • Report on performance and presenting findings.
  • Decipher analytics with an ability to interpret and present data.

• Project management
  • You will have the opportunity to take responsibility & help lead exciting website & development projects & deliver them through to completion.
  • Ensure personal deadlines are met and updates are regularly fed back to the marketing and project teams.

• Web-Ready Images and Videos
  • Help to prepare images and videos from shoots for web and social media use.
  • Edit, resize, and export images/videos appropriately.

• Production of Creative Content
  • Design and produce graphics alongside copywriting content for a multitude of uses including social media, look-books, blog posts, in-store visuals etc.
  • Help to drive brand awareness, reach and engagement through a number of social media platforms including Facebook, Instagram, TikTok, LinkedIn, Pinterest, and any emerging social media platforms that may benefit the business.
  • Have knowledge of Adobe Photoshop, Premiere Pro, or similar editing software.

• Image/Video Process and Storage
  • You will provide admin support for all media produced from photoshoots.
  • You will help to manage the process of media storage from shoots through to publishing and organise folders so that every specific image and video can easily be located.
  • Ensure all media is saved securely with ease of access.
  • Staff should have full accessibility to all images and videos from shoots.

• Research Reports
  • Produce research reports following briefs laid out by the CEO and Creative Digital Marketing Executive.

The Ideal Candidate:

• This is a graduate position, so you must have graduated from the University of Lincoln within the past 3 years.
• Software intelligent with a technical mindset – able to quickly learn and adapt to new software.
• Be articulate and demonstrate good English – your writing must be accurate and professional.
• Excellent attention to detail and accuracy of work.
• Able to work to short deadlines and manage a high workload.
• Great communicator, both written and verbal.
• Proactive and capable of working under your own initiative.
• Able to contribute to proposals and project plans and help to deliver them through to completion.
• Creative, innovative, and inventive.

Package overview

• Up to £10 an hour.
• Part-Time – 20 hours per week over 3 months.

Location

Red Carpet Ready HQ (Offices and Showrooms). Remote work is also possible for some tasks.

40 Hall Ln

Branston

Lincoln

LN4 1PY

How to Apply

Please email your C.V. and covering letter to [email protected], explaining why you would be the perfect candidate for this role. Please include any relevant marketing experience you may have.

Closing Date

25^th May 2022

Next Steps

We will contact you to discuss your application further. If you do not hear from us by 2nd June, then unfortunately you have been unsuccessful.