JOIN OUR TEAM

We are seeking committed applicants who will go above and beyond to WOW our customers! You must be confident, enthusiastic and outgoing. In return you will join our fun, award-winning team, and we will ensure you are rewarded and valued for the results that you achieve!

You must have a passion for the fashion industry, and demonstrate that you provide a memorable personal shopping experience in a fast-paced sales environment. You must demonstrate both an ability to maximise sales, and excellent customer service. The successful applicant must exhibit confidence through an outgoing nature, with an ability to manage multiple customers at once. You must be a charismatic individual who thrives in a fast-paced and busy environment.

HOURS:

• Our Retail environment is extremely fast-paced. During peak season we operate 7 days a week, with shifts concluding at 21:30. 
• Our busiest times are both evenings and weekends, so this role can be worked around your studying commitments. Given the business model is seasonal, we operate between peak and non-peak months. Our peak season runs between October to June, whilst our non-peak season runs from June to the end of September.
• We require applicants to work as many shifts as you can commit to! With a minimum of ONE weekend day and ONE weekday/night. You may work up to THREE evenings per week if you are unable to commit to weekends.
• Weekly rotas will be published with prior notice. They are constructed around customer demand, customer deliveries and retail resource requirements. 
• Opportunity for increased hours will arise throughout the School Holidays, when shipments arrive, and when additional retail resource is required.

RESPONSIBILITIES:

• Maximise sales through excellent customer service – your results will be consistently analysed.
• Demonstrate an ability to establish product knowledge, and keep up-to-date with details of new arrivals – this will be regularly tested.
• Maintaining showrooms and changing rooms to a high standard.
• Ensure the customer experience is of a consistently high quality – this will be measured against your customer reviews.
• Cover the Call Centre when necessary, where you will be dealing with customer queries and orders.

INCENTIVES:

• £9.50 – £14.00 per hour.
• Achievable Bonus scheme.
• Holiday pay.
• 40% Staff Discount and 20% Family Discount.
• Opportunity for progression.
• Quarterly team nights out, including a Christmas Party.
• Staff Thank You/Reward Events, Staff Spa Days, Weekend Leisure Trips – expensed by the company.

NEXT STEPS:

Apply via our on-line form below, we encourage all Genders to apply.

Closing Date: 29^th November 2020

We will contact you to discuss your application further.

If you have not heard from us by 05 JANUARY 2021, then you have unfortunately been unsuccessful.

PREVIOUS APPLICANTS NEED NOT APPLY

We are seeking committed applicants who will go above and beyond to WOW our customers! You must be confident, enthusiastic and outgoing. In return you will join our fun, award-winning team, and we will ensure you are rewarded and valued for the results that you achieve! This role provides an opportunity for progression, as we are always looking to promote our best performing Junior Retail Staff to Sales Staff.

Our Junior Retail Staff are normally between 15-18 years old. A passion for the fashion industry is a must, as is the ability to work efficiently in a very busy environment. The primary focus of the role is to assist the Sales Staff at all times, so the successful applicant must be extremely fast on their feet so they can react well to the fast-paced nature of the role. The role will also include; cleaning, dressing mannequins, ensuring the showrooms and changing rooms are maintained to a high standard, replenishing stock, and ensuring rails are neat, tidy and presentable. Maintaining a high standard of customer service is essential, so the successful applicant must exhibit confidence with a fun and outgoing nature.

THE SUCCESSFUL APPLICANT:

• Confident, outgoing, friendly & fun.
• A team player with the initiative to work independently.
• Possesses a passion for the fashion industry.
• Maintains a professional appearance and attitude.
• Thrives under pressure in a fast-paced environment.
• Excellent communicator.
• Flexible working approach.

KEY RESPONSIBILITIES:

• Assisting the Sales Staff.
• Dressing mannequins.
• Cleaning and tidying.
• Maintaining showrooms and changing rooms to a high standard.
• Ensuring rails are neat, tidy and presentable.

HOURS:

• Our Retail environment is extremely fast-paced. During peak season we operate 7 days a week, with shifts concluding at 21:30. 
• Our busiest times are both evenings and weekends, so this role can be worked around your studying commitments. Given the business model is seasonal, we operate between peak and non-peak months. Our peak season runs between October to June, whilst our non-peak season runs from June to the end of September.
• We require applicants to work at least ONE weekend day and ONE weekday/night. You may work up to THREE evenings per week if you are unable to commit to weekends. 
• Weekly rotas will be published with prior notice. They are constructed around customer demand, customer deliveries and retail resource requirements. 
• Opportunity for increased hours will arise throughout the School Holidays, when shipments arrive, and when additional retail resource is required.
• You must have access to transport to and from work, with a latest shift being 21:30 finish. 

INCENTIVES:

• Competitive rates of pay up to £8.50 per hour, dependent on age and skillset. Increase in pay will occur simultaneously with increase in performance.
• Bonus scheme. 
• Staff discounts and days out.
• Promotion opportunity.

NEXT STEPS:

Apply via our on-line form below, we encourage all Genders to apply.

Closing Date: 4^th December 2020

We will contact you to discuss your application further.

If you have not heard from us by 05 JANUARY 2021, then you have unfortunately been unsuccessful.

PREVIOUS APPLICANTS NEED NOT APPLY

Our Retail environment is extremely fast-paced. During peak season we operate 7 days a week, with shifts concluding at 21:30. The successful applicant must demonstrate strong organisational skills within a high-pressure environment. A lot of time will be spent on the shop floor in a customer-facing environment as you seek to achieve both personal and team sales targets, whilst organising your team with precision. We expect the successful applicant to be admired by both their staff and customers.

The Operational aspect to this role will primarily involve the handling of thousands of customer orders. As such, you must possess exceptional leadership and organisational qualities. You must demonstrate your ability to prioritise your workload, enabling you to organise staff and meet short deadlines.

THE SUCCESSFUL APPLICANT:

• Management experience in either retail, hospitality, sales, or leisure.
• Proven track record in sales – you must be hungry for sales and demonstrate energy and enthusiasm to lead and motivate your sales team.
• Strong leadership qualities and a dynamic skillset that enables you to manage your workload.
• Adaptable to new technologies that will be used throughout the business.
• Show passion and energy to inspire, lead and develop the Red Carpet Ready Team.
• Flexible and committed to increased hours during peak season.
• A strong interest in fashion and an ability to establish product knowledge.
• Thrives under pressure in a fast-paced environment.

RESPONSIBILITIES:

• Train and assess new staff.
• Run the shop floor and manage the opening and closure of the site.
• Oversee the way staff handle customer queries and orders in the Call Centre, ensuring calls are being answered efficiently and with excellent customer service.
• Complete efficient workload plans and meet short deadlines. Workload will include retail operations, website maintenance, admin, improvement plans, marketing, and project work.
• Shift management – ensure staff briefings are completed and sales KPIs are achieved.
• The creation of financial plans for the department alongside the Operations Manager.
• Driving customer engagement and feedback through social media platforms.
• As Assistant Manager Sales & Operations, you will lead a team of up to 25 staff at peak. Clear communication, prioritising tasks, and delivering results will be essential to the daily workload. You will assist with staff recruitment, training, and development of the team.
• You will be required to work evenings and weekends.
• Both yourself and your team will be continually measured against company targets, and you will be incentivised and rewarded for strong results and the delivery of KPIs.
• Covering the Operations Manager during annual leave.

PAY & INCENTIVES:

• Salary: upto £23,500 + an achievable Bonus Scheme
• An achievable bonus scheme.
• Full-time, 40 hours per week – this will increase during the peak season and decrease during the off-peak season, however a consistent guaranteed income is maintained.
• 30 days’ holiday.
• 40% Staff Discount and 20% Family Discount.
• Contributory Pension Scheme.
• Quarterly team nights out, including a Christmas Party.
• Staff Thank You/Reward Events, Staff Spa Days, Weekend Leisure Trips – expensed by the company.

NEXT STEPS:

Apply via our on-line form below, we encourage all Genders to apply.

Closing Date: 4^th December 2020

We will contact you to discuss your application further.

If you have not heard from us by 05 JANUARY 2021, then you have unfortunately been unsuccessful.

PREVIOUS APPLICANTS NEED NOT APPLY