JOIN OUR AWARD-WINNING TEAM

Salary: up to £35,000 + £3k bonus scheme + uncapped overtime earning potential during our peak season (October – end of May). As an example, an existing Retail Operations Manager is currently earning £43k with all this considered.

ABOUT THE ROLE

Are you a go getter? Do you thrive under pressure? Can you lead a team across various departments & skill sets? Do you have the skill set & capability to adapt across our sales, customer service & goods in teams?

We are searching for a motivated individual who will add value and energy to our team. You will be joining our Senior Management team whilst also being a very hands-on & dynamic leader, with a methodical mind who works well in a fast-paced, market-leading company in the dress industry.

This is a full-time role, working within a peak season business that operates extensive hours across Monday to Sunday. Your core hours will be Monday to Friday, however as you are heading up various teams, your shifts & hours will need to flex when required.

This role encompasses staff management, heading up workload planning, delegating & meeting all deadline requirements across several departments including different shifts across our retail function, whose working hours cover from 8.30am-10pm. You will be task & detail-orientated, ensuring that 100s of daily tasks are captured, planned, delegated, signed off & completed to deadlines.

You will be responsible for the retail function, which also includes customer service & goods in – this a varied role which covers different shift patterns, & you will be responsible for understanding the workload, issuing this to your team & ensuring its completion in full & on time. During peak season, this workload is intense, so the right individual will be someone who thrives under this pressure & enjoys the rewards of seeing the multiple results that this role should deliver. You will be a keyholder for our retail premises, which incorporates problem solving & call-outs where occasionally necessary.

You must thrive on a demanding workload with curve balls coming every day.  You need to be a person that gets things done in full, on time & makes things happen across the company & externally. Essentially, we are looking for someone super dynamic, who solves problems & is strong on Microsoft Office software packages. This role is not for the faint hearted – it needs someone who is a slick & quick operator.

Reporting into the CEO, you will be the conduit for information to your staff. At the height of peak season, your team will be around 32 staff.

You will actively contribute to achieving the overall company operational targets. No day is ever the same – it is an interesting & varied role, where you will be very much involved in the day to day running of the company. You will also get involved in events, projects & business strategy in non-peak season. You will have a voice – the ideal candidate will be strong, who will add fantastic value to the business & whose role will grow as the business continues to grow.

PAY PACKAGE OVERVIEW & WORKING HOURS

• Salary: up to £35,000 pa basic + £3k potential bonus scheme + uncapped overtime earning potential during peak season (October – end of May). As an example, an existing Retail Operations Manager is currently earning £43k with all this considered.
• Full-Time – 40 hours per week
  • Summer months (low season): opportunity to work reduced hours if desired or flexible working hours. Chance to take extended holiday leave.
  • Winter months (peak season):
    • Longer working hours with unlimited overtime opportunities.
    • Closed over the Christmas period (unlike other retailers).
  • You will be required to work the following school holidays: October half term, February half term and Easter half term.
  • Whilst the role is primarily Monday to Friday, there will be the requirement to work overtime, some weekends & some evening – as the leader of your department, you will determine the working hours needed to deliver the workload.
  • Annual leave: 30 days inclusive of Bank Holidays.
  • Closed on Mother’s Day & Father’s Day.

COMPANY OVERVIEW

Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre, winners of New Business of the Year, the Women in Business Awards, Prom Queen on Channel 5 & named as one of the UKs Top 100 fastest growing female-led companies. We are one of the best-paying companies in the Lincoln area & there are many opportunities for ongoing promotion.

The company continues to expand at a rapid rate – we are searching for our next talent to drive the company forward. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

RESPONSIBILITIES

Customer Service & Operations

• Create workload plans across your department. At peak season there are 100s of tasks that will need fulfilment – you will be the person to ensure deadlines are met by your team.
• Oversee courier dispatches by ensuring processes are followed.
• Ensure that staff deal with customers correctly & that calls are answered efficiently & correctly.
• Be dynamic in your approach to workload, delivering both your personal & your team’s deadlines. Attention to detail & checkbacks across your team are critical.
• Staff recruitment & training ensuring that our high standards are rolled out consistently.
• As part of our photoshoot team, you will be responsible for the logistics & transport of all dresses & equipment to & from the venue.

Site Maintenance

• As a keyholder, you will take ownership for the site including problem solving e.g., payment machines, phone system, Wi-Fi/broadband, general site maintenance, health & safety, floods etc. including call-outs where necessary.

Goods In

• Allocating customer orders & dispatches & ensuring efficiency & organisation across the team. Ensuring order accuracy & reconciling against invoices – attention to detail is essential.

Staff Management

• Own all administration of HR & the co-ordination of everything HR related.
• All new starter paperwork, H&S inductions, assisting with training plans, training nights, commission structures & staff incentive documentation, iincluding records & leavers paperwork.
• You must be able to evaluate an ever-evolving daily workload & be responsible for daily staff briefings.
• Create & deploy staff workload plans, complete staff checkbacks & ensuring all tasks are completed on time.
• You must be a strong & clear communicator.

External suppliers

• Manage the working relationships with external suppliers through strong communication & organisation skills.
• Ensure deadlines are agreed & met e.g., with our seamstress for dress fixes/alterations.

IT

• You must be fully computer literate & be able to create professionally presented documentation as you will be tasked with producing staff training manuals, user guides, project plans & processes, & other key documentation.
• Comfortable with email communication & software to deal with daily customer queries & messages.
• Recording – create & maintain consistency across the team & working to deadlines.

Project Management & Business Development Research

• In the non-peak summer months, the right individual will have the opportunity to get involved across all areas of the business, including business development, projects & events.

REQUIREMENTS

• Resilience to pressure is essential. You need to be able to manage multiple workload streams simultaneously & manage a pressurised workload during peak season. You will be strong character; resilient, assertive & efficient.
• You will have passion & energy to inspire, lead & develop the Red Carpet Ready Team.
• Strong staff management skills to be able to manage a retail team of up to 32 individuals, with management experience in a retail, hospitality, sales, or leisure background.
• Unfazed when delivering communications & briefings to staff.
• Troubleshooting mindset – can work through problems & processes logically to unpick issues & solve them.
• You will be a keyholder for our retail premises, which also incorporates problem solving & call-outs where occasionally necessary.
• You will thrive on a high level of autonomy, responsibility & ownership.
• Highly organised & dynamic.
• A strong communicator & proactive individual, with high attention to detail
• Highly efficient at using Microsoft Office software, email & IT-savvy to a high standard.
• Ability to set & review KPIs & bonus incentives for your sales team.
• Desire to work in a fast paced, dynamic & entrepreneurial business to add to our infrastructure & deliver the company into its next phase of expansion.

ADDITIONAL BENEFITS

• 20% staff discount
• Company trips
• Star of the Month Awards
• Staff thank you & reward events.

LOCATION

This role is based at our Shopping Venue & HQ – Branston, Lincoln.

INTERESTED? APPLY NOW!

Please follow these guidelines carefully:

• Apply via Indeed including completion of tests along with your CV and a covering letter.
• The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job and what interests you about Red Carpet Ready and the role.

APPLICATION PROCESS & TIMELINE

Friday 24th November – application deadline

Friday 8^th December – if you have not been contacted by this date, unfortunately your application has been unsuccessful.

Stages:

1. Initial selection from applications on Indeed.
2. In person interviews at Red Carpet Ready Shopping Venue & role specific tests to be completed.
3. Final selection & offer made if right candidate found.

SALARY: up to £32,000 pa basic + £3k potential bonus scheme + uncapped overtime earning potential during our peak season (October – end of May). As an example, an existing Retail Assistant Manager is currently earning £38k with all this considered.

ABOUT THE ROLE

Due to our exceptional growth as an award-winning company, we are searching for our next star to join our expanding Retail Management Team.

This is a responsible, senior, customer-facing role for a strong & dynamic leader who thrives in a fast-paced, peak season retail environment whilst inspiring your committed team to do the same.

You will relish the challenge of running our retail shop floor, as someone who is energetic & vibrant when dealing with customers, leading by example to maintain exceptional levels of customer service across your team. You will thrive in an extremely fast-paced environment in a hands-on role.

First & foremost, you will be a top-class salesperson. Secondly, you will deliver exceptional customer service. On your shift, you will be leading the sales, customer service teams & site management, serving over 500 customers on a busy weekend. You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable, and confident when addressing large groups.

Our peak season runs from September to May & we are open 7 days a week including late nights until 9pm. Your shift patterns will vary across the week, including evenings & weekends.

Proven staff management experience is essential, gained within a retail, hospitality, sales, or leisure background, as is proven sales experience & exceptional customer service. You do not however need direct experience in a retail setting.

Exciting opportunities to get involved in other areas of the business, for example representing the company at prestigious events & getting involved in creating content with our Marketing & social media teams.

Your performance will be monitored against a set of personal & company KPIs, which will also link into an attractive and achievable bonus scheme. As the company expands, there is the opportunity for progression across your position across the company for the right individual.

You will be a keyholder for our retail premises – you will be a problem solver & respond to call-outs where occasionally necessary.

Your responsibilities will also include recruitment, training, goods in, customer service & our retail operations – this role is highly varied so you need to be dynamic & adaptable. 

PACKAGE OVERVIEW & WORKING HOURS

• Salary: up to £32,000 pa basic + £3k potential bonus scheme + uncapped overtime earning potential during peak season (October – end of May). As an example, an existing Retail Assistant Manager is currently earning £38k with all this considered.
• Full-Time – 40 hours per week (minimum 30 in low season and up to 55 in Peak)
  • Shift patterns:

• • Summer months (low season): opportunity to reduce your hours or for flexible working hours. Chance to take extended holiday leave. Generally speaking, only 1 in 3 weekends & very few evenings. This is a great benefit of working for our company.
  • Winter months (peak season):
    • Longer working hours with unlimited overtime opportunities.
    • 2 out of 4 weekends from 8.30am-6.30pm
    • Up to 3 evening shifts per week, 2pm-10pm
    • Weekday shifts: 9am-5pm
    • Closed over the Christmas period (unlike other retailers).
• You will be required to work the following school holidays: October half term, February half term and Easter half term.
• Annual leave: 30 days inclusive of Bank Holidays
• Closed on Mother’s Day & Father’s Day.

COMPANY OVERVIEW

Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue & HQ, 8 minutes from Lincoln City Centre, winners of New Business of the Year, the Women in Business Awards, Prom Queen on Channel 5 & named as one of the UKs Top 100 fastest growing female-led companies. We are one of the best-paying companies in the Lincoln area & there are many opportunities for ongoing promotion.

The company continues to expand at a rapid rate, we are searching for our next talent to drive the company forward. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

RESPONSIBILITIES

Staff Management

• Create and deploy staff workload plans with daily staff briefings, continually completing staff checkbacks and ensuring all tasks are completed with no stone unturned – being dynamic is key to this role.
• Manage a team of up to 9 individuals across varying shift times, proactively & continually evaluating an ever-evolving daily workload list.
• Accountable for your team’s performance, their daily workload outputs on a shift, and individual and company KPI performance.
• A clear and confident communicator.

Shop Floor Management

• On your shift, you will be responsible for managing our retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend.
• Be an ambassador to providing first class service to our customers.
• You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable and confident when addressing large groups. You will also be a natural salesperson.
• Own the efficient opening/closing of the site and you will be a key holder, confidently solving any problems during a shift.

Customer Service/Operations

• This department is very task orientated – attention to detail and checkbacks across your team are critical.
• Overseeing the team when dispatching orders & the goods-in process.
• Ensuring that staff deal with customers correctly and that calls are answered efficiently & correctly.
• Confidently deal with customer complaints, order issues & any other problems that arise through to closure, & review processes to ensure these don’t happen again.
• Must be dynamic in your approach to workload, delivering both your personal and your team’s deadlines.
  • As part of our photoshoot team, you will be responsible for the logistics & transport of all dresses & equipment to & from the venue.

Site Maintenance

• As a keyholder, you will be a problem solver across the site e.g. payment machines, phone system, Wifi/broadband, general site maintenance, floods etc. including call-outs where necessary.

Sales

• You must be a strong salesperson as you will be leading the sales team. You will be charismatic & fun with customers, delivering the WOW Red Carpet Ready experience that we are famous for.
• Be positively remembered by our customers – Red Carpet Ready is all about personality.
• Strong ability to communicate effectively, motivate your team, hit sales targets & advise staff of all company changes to products or processes.

Staff Training & Recruitment

• You will be responsible for your team’s recruitment, selection, assessments & training.
• Craft & manage staff development schemes, which take staff from being new recruits to fully-fledged sales staff through achieving set KPIs & milestones.

REQUIREMENTS

• Ambitious, committed & reward-driven.
• Energetic, dynamic & strong when dealing with customers to maintain exceptional levels of customer service & sales.
• You will have passion & energy to inspire, lead & develop the Red Carpet Ready Team.
• Strong staff management skills to be able to manage a retail team of up to 9 individuals on the shop floor, with management experience in a retail, hospitality, sales, or leisure background.
• Not fazed when delivering communications & briefings to staff.
• A strong communicator & proactive individual, with high attention to detail.
• Competent at using Microsoft Office software, email & IT-savvy to a good standard.
• Desire to work in a fast-paced, dynamic & entrepreneurial business.
• Ability to set & review KPIs & bonus incentives for your sales team.
• You will thrive on a high level of responsibility & ownership.

ADDITIONAL BENEFITS

• 20% staff discount
• Company trips
• Star of the Month Awards
• Staff thank you & reward events

LOCATION

This role is based at our Shopping Venue & HQ – Branston, Lincoln.

INTERESTED? APPLY NOW!

Please follow these guidelines carefully:

• Apply via Indeed including completion of tests along with your CV and a covering letter.
• The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job and what interests you about Red Carpet Ready and the role.

APPLICATION PROCESS & TIMELINE

Friday 24th November – application deadline

Friday 8^th December – if you have not been contacted by this date, unfortunately your application has been unsuccessful.

Stages:

1. Initial selection from applications on Indeed.
2. In person interviews at Red Carpet Ready Shopping Venue & role specific tests to be completed.
3. Final selection & offer made if right candidate found.

We are searching for someone with a fun & outgoing personality to join our exciting & fast-paced team.

We have exciting Junior Retail Sales Assistants’ opportunities available at Red Carpet Ready. You will be trained by an award-winning company & in return, we expect you to support the Retail Sales team to create a memorable 5* customer experience in our fast-paced, peak season retail environment. The role of a Retail  Sales Assistant is predominantly retail, shop floor based. Your “customers” will be our Retail Sales team & Shift Managers, you will be working for them. You will ensure you are efficient, and a clear communicator assisting them in all duties and requirements on each shift that you work. Helpful, friendly, and fun. You will thrive in a very fast paced environment, and as you will be running between showrooms on busy shifts, you will be energetic!

WHAT WE WILL GIVE YOU

• Rates are from £6 to £11ph

• • We are in huge demand during our Prom Season, August to June, open on days, evenings, and weekends.
  • You can work as many shifts as you want, but with an agreed minimum of 2 per week. This could be one evening and one weekend day, or 2 evenings a week. You may only want to work Peak Season and spend your summer on the beach – that’s fine too!!
  • Being a successful peak seasonal business means longer hours in the winter and the opportunity for extended holiday leave over the summer months.
  • In the school holidays we are full on, so can give you lots of extra shifts over half terms and Easter. Ideally this is what we need from our Retail team.
  • Full training is provided with mentors & support, and our retail sales assistant training and development scheme, can lead to your Red Carpet Ready Graduation
  • Our Graduates have higher earning potential and even greater development opportunities within the business. We are one of the best retail payers in the Lincoln area.
  • Not only do we value your opinions, but we also give you so many opportunities to learn about the world of fashion from an industry leader, attending photoshoots, dressing celebs, and much more – the list is endless

WHAT WE ARE LOOKING FOR

• You will assist your sales team with their sales, which includes bringing products to and from other show rooms, ensuring products get put away quickly and accurately with the correct size cubes and hangers.
• Taking ownership of your showrooms, ensuring they are well presented at all times, and that mannequins are always dressed in the right products.
• You will need to be energetic and enjoy being on your feet all day. This is a fast- paced job role.
• You will be an ambassador for Red Carpet Ready with a sense of style and pride in your appearance that creates that perfect first impression.
• You must have the confidence to have fun with our customers; using our props, you will complete their customer experience by getting involved with taking their “yes to the dress” photos and videos.
• Your flexible, and hard working Can Do Attitude, will stand out and be
• You will be expected to work evenings, weekends & school holidays over our peak season (August – June)

WHO ARE WE

Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue 8 minutes from Lincoln City Centre, named number 39 of the UK’s top 100 fastest growing female-led companies, winners of best Best Business 2022, New Business of the Year, the Women in Business Awards, and Prom Queen on Channel 5.

Our Prom 2024 season is well underway & the company continues to expand at a rapid rate. We are searching for exciting new talent. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

Our team are well rewarded and valued for the results that they achieve, with excellent rates of pay and staff benefits.

ADDITIONAL BENEFITS

• Reduced hours & extended holiday in the summer months.
• 20% staff discount
• A focus on promotion & developing staff within the company, with a focus on career progression.
• Star of the Month Award
• Company trips
• Staff thank you & reward events.

LOCATION

This role is based at our Shopping Venue & HQ in Branston, 8 minutes from Lincoln City Centre

WHAT TO DO NEXT?

We have a RECRUITMENT EVENING on Friday 24^th November 2023 from 6pm – 7.30pm. Just turn up on the evening!

Please ensure you are well presented & wearing all black. You must be 16+ (over school leaving age).

Where is it?

Red Carpet Ready, 40 Hall Lane, Branston, Lincoln, LN4 1PY

All additional info can be found at: www.redcarpetready.co.uk/join-our-team.

We are searching for someone with a fun & outgoing personality to join our exciting & fast-paced team.

We have exciting sales opportunities available at Red Carpet Ready, where you will be well rewarded for your results. You will be trained by an award-winning company & in return, we expect you to create a memorable 5* customer experience in our fast-paced, peak season retail environment.

WHAT WE WILL GIVE YOU

• Rates are from £11 to £20 ph with fantastic bonuses, commissions, and incentives
• Paid weekly.

• • We are in huge demand during our Prom Season, August to June, open on days, evenings and weekends. This means we can be flexible, around another job, college, Uni or family commitments.
  • You can work as many shifts as you want, but with an agreed minimum of 2 per week. This could be one evening and one weekend day, or 2 evenings a week. You may only want to work Peak Season and spend your summer on the beach – that’s fine too!!
  • In the school holidays we are full on, so can give you lots of extra shifts over half terms and Easter. Ideally this is what we need from our Retail team.
  • Full training is provided with mentors & support, and our Retail Sales and development scheme, can lead to your Red Carpet Ready Graduation
  • Our Graduates have higher earning potential and even greater development opportunities within the business. We are one of the best retail payers in the Lincoln area.
  • Not only do we value your opinions, but we also give you so many opportunities to learn about the world of fashion from an industry leader, attending photoshoots, dressing celebs, and much more – the list is endless

WHAT WE ARE LOOKING FOR

• You will be in a customer facing role at Red Carpet Ready and will need to have charisma and the right personality that your customers will love and remember.
• You will have fun with your customers and give outstanding customer service, and they will leave not only with their dream dress but will want to tell the world what an amazing time they had by leaving a company review.
• You will need to be a person that thrives under pressure, is energetic and enjoys being on their feet all day. This is a fast-paced job role which involves you serving multiple customers a day in an appointment only structure. We are looking for outgoing people who are able to achieve top sales results, who are passionate about our brand and full of information and ideas for their customers.
• You will need to have the confidence to be involved in all your customers photos and videos and have fun ideas to interview your customers at the end of their appointment.
• You will be an ambassador for Red Carpet Ready with a sense of style and pride in your appearance that creates that perfect first impression.
• Your flexible, and hard working Can Do Attitude, will stand out and be
• You will be expected to work evenings, weekends & school holidays over our peak season (August – June)

WHO ARE WE

Red Carpet Ready are the multi-award-winning UK’s Largest Dress Specialists, situated in their £1m shopping venue 8 minutes from Lincoln City Centre, recently named number 39 of the UK’s top 100 fastest growing female-led companies, winners of best Best Business 2022, New Business of the Year, the Women in Business Awards, and Prom Queen on Channel 5.

With our Prom 2024 season just round the corner the company continuing to expand at a rapid rate, we are searching for exciting new talent. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

Our team are well rewarded and valued for the results that they achieve, with excellent rates of pay and staff benefits.

ADDITIONAL BENEFITS

• Reduced hours & extended holiday in the summer months.
• 20% staff discount.
• A focus on promotion & developing staff within the company, with a focus on career progression.
• Star of the Month Award.
• Company trips.
• Staff thank you & reward events.

LOCATION

This role is based at our Shopping Venue & HQ in Branston, Lincoln, 8 minutes from Lincoln City Centre.

WHAT TO DO NEXT?

• This is a sales role – you need to have a natural ability to sell

• Apply via our website at www.redcarpetready.co.uk/join-our-team or send your application to recruitment@redcarpetready.co.uk – with a covering letter no more than 2 sides A4 (size 12 font minimum).
• The cover letter MUST include;

• • why you would be suitable to join our award-winning team
  • why you believe you are perfect for this job and how your values and goals reflect ours
  • what interests you about Red Carpet Ready and the role
• If you have a CV, please send this too, although this is not a mandatory requirement
• Include what hours you will be willing to commit to across days, evenings, weekends, and School / Uni Holidays.

NEXT STEPS

Application deadline: Wednesday 22^nd November 2023

We will contact you to discuss your application further.

If you have not heard from us by the Friday 1^st October, then unfortunately you have been unsuccessful.